Privacy Policy Effective Date: May 1, 2026

Fire Hard Property Defense LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website FireHard.com, interact with our services, or provide information to us, including through SMS/text messaging.

This policy is designed to comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) where applicable, and meets requirements for SMS services such as those from RingCentral and The Campaign Registry (TCR).

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, phone number, mailing address.

  • SMS/Text Messaging Data: Phone numbers, SMS consent/opt-in details, message content (if applicable), and interaction data (e.g., delivery status, timestamps).

  • Account and Profile Information: Username, password, preferences, and other details you provide when creating an account or filling out forms.

  • Usage and Technical Data: IP address, browser type, device information, pages visited, time spent on pages, and cookies or similar tracking technologies.

  • Payment Information: Billing details (processed securely by third-party providers; we do not store full credit card numbers).

  • Other Information: Any additional details you voluntarily provide through forms, surveys, emails, or customer support.

2. How We Collect Your Information

  • Directly from you (e.g., when you fill out a form, sign up for SMS, make a purchase, or contact us).

  • Automatically through cookies, pixels, analytics tools, and server logs as you navigate our site.

  • From third parties (e.g., analytics providers or business partners), where permitted.

3. How We Use Your Information

We use your information for purposes such as:

  • Providing and improving our products, services, and website experience.

  • Processing transactions and sending order confirmations.

  • Communicating with you, including responding to inquiries and providing customer support.

  • Sending transactional or marketing SMS messages (only with your explicit consent).

  • Personalizing content and marketing.

  • Analyzing website usage and trends.

  • Complying with legal obligations and enforcing our terms.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

  • With service providers and processors who assist us (e.g., website hosting like Squarespace, payment processors, email/SMS platforms, analytics tools). These parties are contractually obligated to protect your data and use it only for the services they provide to us.

  • For legal reasons (e.g., to comply with laws, court orders, or government requests).

  • In the event of a business transfer (e.g., merger or acquisition), with appropriate protections.

Important SMS-Specific Disclosure: SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS consent is not shared with any third parties or affiliates for marketing purposes. We will never share, trade, or otherwise sell your personal information such as phone numbers and SMS consent to third parties under any circumstances.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and deliver personalized content. You can manage cookie preferences through your browser settings. For more details, see our [Cookie Policy] (if you have one) or the relevant section in this policy.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Accessing, correcting, or deleting your personal information.

  • Opting out of certain data processing or sales/sharing (if applicable).

  • Opting out of SMS communications at any time by replying STOP to any message we send.

To exercise your rights, contact us using the details below. We will respond within applicable legal timeframes (e.g., 45 days under CCPA). Nevada and other state residents may have additional rights.

8. Children's Privacy

Our website and services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

9. International Users

If you are accessing our site from outside the United States, your information may be transferred to and processed in the U.S. By using our site, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Fire Hard Property Defense
Sales@FireHard.com
775-346-FIRE
18124 Wedge Pkwy #1076
Reno, NV 89511